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pauls 's avatar
pauls
Explorer | Level 3
7 months ago

I'm getting billed $20 a month for a basic Dropbox account. How can I request a refund?

Hi, I have been seeing a $19.99 transaction on my bank statements since March of 2024.  I have always used the free Basic Dropbox plan, and it also has always been through my employers Dropbox accoun...
billing
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Refunds
pauls 's avatar
pauls
Explorer | Level 3
7 months ago

I did.

It is a professional plus plan under an account that is not mine, however they have been using my card.  I cannot cancel the subscription since I don't have the password for the account in use. I need help canceling this 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
7 months ago
pauls wrote:

It is a professional plus plan under an account that is not mine, however they have been using my card.

You mean someone has been using your card fraudulently, to pay for a Dropbox subscription that isn't yours? If so, you should be contacting your bank first!

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