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kettrj's avatar
kettrj
New member | Level 2
5 months ago

I'm on a Basic account, and can't find my past invoices, and receipts.

I appreciate that this thread is a couple of year sold but as of two months ago I am no longer able to view my invoices and get the same message "No payment or billing activity Invoices and receipts ...
billing
Payments
upgrades
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Hey kettrj​, let's jump right into this! 

Just to make sure we're on the same page here: do you wish to locate your past invoices, or do you still get billed for a Dropbox account? 

I'm asking since Basic (free) Dropbox accounts do not generate invoices, as they are only created for paid subscriptions. Is it possible that you have a second Dropbox account, where the charge is coming from? 

If you previously had a paid plan (that was upgraded directly from us, and not through the Apple or Google store) and have since downgraded to a basic account, you can still access your past invoices by visiting the Dropbox payments page. 

Let me know more, and we'll take it from there!

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