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AOdance's avatar
AOdance
New member | Level 1
9 months ago

I'm paying for a Plus plan, but it shows like I'm still on Basic.

I have a Plus account but used to have a basic account. I am being charged for the plus but when I sign in I get to a basic account and there is no support.  I entered the billing information and it ...
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AOdance's avatar
AOdance
New member | Level 1
9 months ago

I even tried putting the billing information from my credit card bill into the credit card lookup tool and it would not accept the information.  I am unable to sign in to another account. It automatically opens in the basic account. It is really irritating that I am paying for a plus account and cannot get to it or get the support I am paying for!!

Mark's avatar
Mark
Icon for Super User II rankSuper User II
9 months ago

You are going to need to log a ticket with support to ask what account you are paying for and under what email. 

You can do it at www.dropbox.com/support while not logged in to Dropbox, even to here - its usually best to use an incognito window. 

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