Forum Discussion

AOdance's avatar
AOdance
New member | Level 1
9 months ago

I'm paying for a Plus plan, but it shows like I'm still on Basic.

I have a Plus account but used to have a basic account. I am being charged for the plus but when I sign in I get to a basic account and there is no support.  I entered the billing information and it ...
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AOdance's avatar
AOdance
New member | Level 1
9 months ago

I upgraded a few years ago - I have been billed for a few years and cannot remember but I think it was as the Dropbox site directly.  I have tried to follow Mark's advice but it always ends up in asking me to log in, then thinks I have the basic plan and there is no way to get help other than through various FAQs. I have tried everything I can think of, and would be really grateful to have an email. I have spent hours at this so far! Thanks for any help you can provide

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    No worries AOdance! 😇

    I just sent you an email! 📩 Reply back to me, and we'll take a look into this. 

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