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emsreviewsbooks's avatar
emsreviewsbooks
New member | Level 2
4 days ago

I'm trying to upgrade but it says my account is already using the Plus plan.

I've been using the dropbox basic plan for years, but decided to upgrade to the Plus plan. I got an error when trying to upgrade, but it shows my account plan as Plus. It's saying that I'm out of sto...
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emsreviewsbooks's avatar
emsreviewsbooks
New member | Level 2
4 days ago

Thank you for getting back to me. The plan page says I'm on the Plus plan, 2 TB. Nothing has been charged to my card.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 days ago

    Hi from me as well, emsreviewsbooks! To clarify, you upgraded your Dropbox account directly via www.dropbox.com, correct? Or did you use the iTunes/Google Play platform on your mobile device instead?

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