Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

emsreviewsbooks's avatar
emsreviewsbooks
New member | Level 2
4 days ago

I'm trying to upgrade but it says my account is already using the Plus plan.

I've been using the dropbox basic plan for years, but decided to upgrade to the Plus plan. I got an error when trying to upgrade, but it shows my account plan as Plus. It's saying that I'm out of sto...
Dropbox Plus
Payments
Plans
upgrades
emsreviewsbooks's avatar
emsreviewsbooks
New member | Level 2
3 days ago

I did it through Dropbox, not the iTunes platform.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 days ago

    Thanks for confirming, emsreviewsbooks. Whenever you get the chance, please open your email address and reply to my message. 

    I’ve just logged a ticket for you, so that we can investigate this further.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!