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Forum Discussion

Ekaterina4's avatar
Ekaterina4
New member | Level 2
4 months ago
Solved

I'm trying to upgrade to a 200GB plan for 2.50€/month, but I only see the 2TB subscription instead.

Hi! cannot subscribe for 200gb 2.50eur in month. When i tap on the button "get 200gb", i see the the promotion to buy 2Tb instead 200gb. Need help pls
Payments
Plans
Promotions
  • Megan's avatar
    Megan
    4 months ago

    Hey all! Thanks for reporting this to us. 

    I checked with our Team about this, and it looks like it was a temporary issue that should have now been resolved. 

    Can you try the link again in order to purchase the plan, and let me know how it goes?

    Thanks!😇

David All Tracks's avatar
David All Tracks
New member | Level 2
4 months ago

Hello, I have exactly the same problem. Dropbox offers the 200GB plan for €2.50 per month, but I can't access it. Clicking on the link takes you directly to the higher plan at €9.99 per month. Can you help me please?

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hey David All Tracks, let's jump right into this!

I went ahead and reached out to you via email, in order for us to investigate further. Reply back to me, and we'll take it from there.

Thanks a bunch!

  • David All Tracks's avatar
    David All Tracks
    New member | Level 2
    4 months ago

    After sending the email confirmation, no further response from you... What's happening?

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 months ago

      Hey David All Tracks!

      I just replied back to you. Thanks!

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 months ago

        Hey all! Thanks for reporting this to us. 

        I checked with our Team about this, and it looks like it was a temporary issue that should have now been resolved. 

        Can you try the link again in order to purchase the plan, and let me know how it goes?

        Thanks!😇

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