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DrRegalX5's avatar
DrRegalX5
New member | Level 2
2 years ago
Solved

I'm unable to upgrade my account, why?

Hello,   I am trying to upgrade my account. I click on the option Essentials for monthly. However, Dropbox is constantly saying I need to go in. I am already logged in. I tried logging into my ac...
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  • Jay's avatar
    Jay
    2 years ago

    If there isn't a quota, then it could mean that your team is in a locked state. You'll need to follow these steps to leave the team, and then you should return to a Basic plan, allowing you to upgrade to an Essentials plan.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

If there isn't a quota, then it could mean that your team is in a locked state. You'll need to follow these steps to leave the team, and then you should return to a Basic plan, allowing you to upgrade to an Essentials plan.

DrRegalX5's avatar
DrRegalX5
New member | Level 2
2 years ago

That worked! Thank you Jay and Rich 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    No worries, glad to have helped out!

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