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MauricePS's avatar
MauricePS
Explorer | Level 3
1 year ago

Individual and Dropbox Family access

Hi. I have a Dropbox Family subscription with my ex-partner and so I want to go back to Dropbox Plus. When she joined, she already had a Dropbox Basic account. I think she joined the family sub with ...
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Mark's avatar
Mark
Icon for Super User II rankSuper User II
1 year ago

Hi MauricePS 

 

You can cancel the plan at anytime by going to https://help.dropbox.com/plans/cancel-family-plan

 

However, my guess is that she joined with a different email. 

 

To check and work that out you need to go to the admin page and see what accounts/emails are on it and get her to log in with THAT email - if she cannot remember the password use www.dropbox.com/forgot. 

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