Forum Discussion

KarimFiorelli's avatar
KarimFiorelli
New member | Level 2
9 months ago

Issues with refund and support after downgrading to Basic account

Hi everyone,   I’m hoping to get some advice or hear from anyone who might have faced a similar situation. Here’s a brief overview of my issue:   I was a Plus user for almost a year, and I ha...
cancellations
Payments
Refunds
Mark's avatar
Mark
Icon for Super User II rankSuper User II
9 months ago
KarimFiorelli wrote:

I reached out to Dropbox support and was assured that I would receive a full refund for the 12 months I paid for, as I had been unable to resolve the issue myself.

What was the ticket number for that interaction? You need to include it in your currently opened tickets. 

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