Forum Discussion

KarimFiorelli's avatar
KarimFiorelli
New member | Level 2
9 months ago

Issues with refund and support after downgrading to Basic account

Hi everyone,   I’m hoping to get some advice or hear from anyone who might have faced a similar situation. Here’s a brief overview of my issue:   I was a Plus user for almost a year, and I ha...
cancellations
Payments
Refunds
KarimFiorelli's avatar
KarimFiorelli
New member | Level 2
9 months ago

Thank you so much for your prompt response and for guiding me through the process. I really appreciate your assistance.

As requested, I’ve opened an incognito/private browsing window and contacted support. Here is the ticket ID: Ticket #24982072,

Could you please clarify what steps I should take from here and what kind of assistance I can expect going forward?

Thanks again for your help. I look forward to your guidance in resolving this matter.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Thanks for the ticket ID, I've gone ahead and prioritized that request to expedite matters on your behalf.

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