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Forum Discussion
I've been charged for Plus on iOS and Professional on the Dropbox site
I found out today that I have been paying via apple billing for a Plus ($11.99/month) and dropbox directly for my Professional ($19.99/month) amount for almost two years.
The charges are for the same account (I only have one.)
My account shows as a Pro account but my apple bill apple continues to come up as a Plus fee monthly. While I pay a direct fee to Spotify for the "pro" upgrade, somehow I'm still paying the for pro features?
Cancelled the subscription via apple today and thinking about cancelling my dropbox if this is not resolved.
chat was extremely unhelpful on both platforms, both pointing fingers at the other. There is a glitch somewhere in the communications. If you upgrade your account of either platform, the other should be notified and adjust or remove billing accordingly.
This looks and feels like consumer fraud.
6 Replies
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- Jay
Dropbox Community Moderator
Hi katythelady, thanks for bringing this to our attention.
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.
From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.
Once you get a ticket ID from the automated response, which is sent via email in a few minutes, please let me know the number here so I can locate it in our system.
hello Jay, I have a ticket ID from this morning. It's #24746219.
Also happy to open a new ticket.
Okay Jay, new ID because the old one closed : #24747601
Thanks for your help on this.
- Jay
Thanks for the ticket ID, I've gone ahead and prioritized that request to expedite matters on your behalf.
I appreciate that and will add updates and resolutions to this thread. Peace brother.
Hey Jay or to whom it may concern,
I have yet to receive a refund or resolution regarding this matter via "Shannon" on email. This is after countless back-and-forth and providing her everything she asked for. This has gone on way too long and I am reaching out to you for someone to have common sense. I overpaid/double paid for the service and am simply asking for a refund of what I overpaid - a reasonable request. Please advise.
