We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
I've lost access to my Dropbox account and email address and I can't cancel my plan.
I am trying to remove billing for a Dropbox account that I have lost access to both the account and the email address it is linked to. I am currently paying for a premium product that I no longer hav...
That form previously responded with an error. I have submitted it again and it says it has now submitted, but because it only accepts the Dropbox account email, not a contact email, I will not receive any updates. Do I just assume action has been taken? Because as above, I have lost access to the email account.
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi Ben46, it sounds like you signed into your Dropbox account, if you weren't given an option to enter your email.
Please could you try again and make sure you're not signed in when submitting your query, and to be safe, enter your contact email in both fields, and then mention your inaccessible email in the 'Description' field later.
No, that's not what I said. I said I no longer have access to the email account that is associated to the Dropbox account, so I won't/haven't received the ticket reference, or any subsequent emails.
- Walter
You don't need to put the affected email address in the form Ben46 - just one that you can access so that you can receive our emails.
Could you give it a go and let us know how it goes?
The form specifically says 'Email address associated with the account' - I'm not sure how else you'd find the account? But there is no other space to input a contact email address. Hopefully you can advise?
