Forum Discussion

Ben46's avatar
Ben46
New member | Level 2
2 years ago

I've lost access to my Dropbox account and email address and I can't cancel my plan.

I am trying to remove billing for a Dropbox account that I have lost access to both the account and the email address it is linked to. I am currently paying for a premium product that I no longer hav...
account access
billing
Payments
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

You don't need to put the affected email address in the form Ben46 - just one that you can access so that you can receive our emails.

 

Could you give it a go and let us know how it goes?

Ben46's avatar
Ben46
New member | Level 2
2 years ago

The form specifically says 'Email address associated with the account' - I'm not sure how else you'd find the account? But there is no other space to input a contact email address. Hopefully you can advise?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Would you mind if I sent you an email to the email address that's associated with your profile here, on our Community, so that we can investigate further, Ben?

  • Ben46's avatar
    Ben46
    New member | Level 2
    2 years ago

    Please do, that would be great. Thanks Walter.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the cooperation, Ben. You've got :envelope: 

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