Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

Ben46's avatar
Ben46
New member | Level 2
1 year ago

I've lost access to my Dropbox account and email address and I can't cancel my plan.

I am trying to remove billing for a Dropbox account that I have lost access to both the account and the email address it is linked to. I am currently paying for a premium product that I no longer hav...
account access
billing
Payments
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

You don't need to put the affected email address in the form Ben46 - just one that you can access so that you can receive our emails.

 

Could you give it a go and let us know how it goes?

Ben46's avatar
Ben46
New member | Level 2
1 year ago

The form specifically says 'Email address associated with the account' - I'm not sure how else you'd find the account? But there is no other space to input a contact email address. Hopefully you can advise?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Would you mind if I sent you an email to the email address that's associated with your profile here, on our Community, so that we can investigate further, Ben?

  • Ben46's avatar
    Ben46
    New member | Level 2
    1 year ago

    Please do, that would be great. Thanks Walter.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Thanks for the cooperation, Ben. You've got :envelope: 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!