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andhika's avatar
andhika
Explorer | Level 4
6 months ago

I've paid for a Dropbox subscription, but my space remained 2GB.

Hi, why does my storage still showing 2gb instead of 2TB? ive bought the plan and the payment is successful. Would appreciate the help, thanks :)

Payments
Storage space
upgrades

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Not to worry, coldair! I've gone ahead and logged you a new ticket. 

    Please go to the inbox of your Community email address, and reply to it; I'll further assist this way.

  • andhika's avatar
    andhika
    Explorer | Level 4
    6 months ago

    I upgraded to the same account, and the payment confirmation has been to the same email address :)

  • andhika's avatar
    andhika
    Explorer | Level 4
    6 months ago

    i use cc, and i got the payment confirmation on my email

  • andhika's avatar
    andhika
    Explorer | Level 4
    6 months ago

    can you help me on this one? its been more than a week, but the storage is not reflected. thanks;)

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey andhika, let me jump in here! 

    Do you see a transaction on this page on your account? 

    Also, did you upgrade directly via the site, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey coldair, happy Monday!

    I was able to locate the ticket number my colleague opened for you.

    It seems you've successfully replied back to Nancy. She'll start working on the case as soon as possible.

    In the meantime, if you need something else, please let me know and I will be more than happy to help every step of the way. 

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