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Marc9632's avatar
Marc9632
New member | Level 2
2 months ago

I've paid for Dropbox, but I don't see more storage on my account.

Hello, yesterday i upgraded my Dropbox from Basic to 2TB. Dropbox has already charged me and i have paid, but i can’t see a change in my storagelevel. I have already tried to “Reload Purchase” but i jst get an Error 409 code… has anyone tried this before? 

Error Messages
Payments
upgrades

2 Replies

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hi Marc9632! I’m sorry to hear about that. 

    Which platform did you use to upgrade your Dropbox account? Was it www.dropbox.com, or the iTunes/Google Play store on your mobile device? 

    Can you also send me a screenshot of the error message you’re receiving?

    Let me know when you’re ready.

    • Marc9632's avatar
      Marc9632
      New member | Level 2
      2 months ago

      Hello Nancy

      i used Dropbox.com when i upgraded :).

       

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