I've received a $19.99 charge, even though I've never authorized a Dropbox upgrade.

FrustratedBen wrote:

For the past 5 months I’ve been disputing a charge on my credit card for $19.99 I do not pay for any drop box upgrade plans or services and have NEVER authorized my credit card to be used.

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

I’ve contacted my bank and have had new cards sent. New everything. I Disput this every month. 

why are these charges associated with an email that isn’t mine and why can’t Dropbox report or suspend the account 

FrustratedBen wrote:

why are these charges associated with an email that isn’t mine and why can’t Dropbox report or suspend the account

Have you contacted Dropbox Support yet? They can assist but you need to contact them as I described above. Once you do, reply here with your ticket number.

As for how the charges are associated with an email that isn't yours, someone likely got hold of your credit card information and used it to pay for an account.

FrustratedBen wrote:

I’ve contacted my bank and have had new cards sent. New everything.

That typically doesn't matter for subscription services due to a credit card account updater. This is a service provided by credit card companies to automatically update your billing information with companies where you have a recurring charge. They do this so you don't lose service due to a missed subscription payment when your billing information changes.

If your bank isn't explicitly blocking charges from Dropbox, then Dropbox would just continue to charge you until it's told to stop.

I can’t call, I can’t email. I’m not giving drop box a dime of my money or my cc information. So it’s like they are holding me hostage 

FrustratedBen wrote:

I can’t call, I can’t email.

Because you're visiting the page while you're still signed in to an account. As I stated, you need to visit the page that I linked while you're NOT signed in, then you'll be able to submit a request.

This is why I suggested that you use an Incognito or private browser window when visiting the page, to ensure that you're NOT signed in at all, even to these forums.

So I finally was able to submit a request ticket number 24697815

Well I received an email but I’m not sure the agent will help me with what I need. Why does this feel like a scam? 

FrustratedBen wrote:

Well I received an email but I’m not sure the agent will help me with what I need.

Why not? As long as you filled out the form and provided information, you should be fine. Be patient as it could take a day or so before you get a response.

Tagging Nancy

Hi FrustratedBen, let me jump in here. 

I also had a look into the ticket you provided above and I can see our support agent’s latest email. 

If you need something else, please feel free to reply back in the same email thread and she’ll further assist.