Forum Discussion

Dlloyd's avatar
Dlloyd
New member | Level 1
10 months ago

Left the company tied to my account, lost access, but I'm still being charged

I have recently been charged for dropbox from an account I know longer use or have access to.  I thought before I left the company that i cancelled my membership/turned off auto renew but clearly th...
billing
cancellations
Refunds
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey there, Dlloyd happy Monday! 

It'd be happy to help.

You should be able to follow the steps our Community Manager posted here, in order to open a new ticket with our Support.

Once you do that, feel free to reply back to me here and share your ticket number, so that I can locate it on our system.

If you need anything else, don't hesitate to let me know. 

  • Dlloyd's avatar
    Dlloyd
    New member | Level 1
    10 months ago

    Hi Megan, 

    Thanks for getting back to me so fast.

    The ticket number is 24810215

    Cheers

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      Thanks for this Dlloyd!

      I've updated the ticket, and an agent should we with you as soon as possible.

      I appreciate your patience there, hang tight! 

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