Forum Discussion

newuser2's avatar
newuser2
Explorer | Level 3
5 years ago

Lenovo 100GB offer - new laptop - new account

Hi I purchased a new Lenovo Laptop. I saw a popup offer for 100gb for 12 months free. The software was pre-installed on my laptop - Lenovo Vantage. I created a new account with a new email addres...
Plans
Promotions
Storage space
ManfrediM's avatar
ManfrediM
New member | Level 2
4 years ago

I am still having issue on this,

I completed all the steps required and only got 250mb... I need the promised gb...

 

please help

 

[removed per Community Guidelines]

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey ManfrediM, thanks for posting on our forum!

     

    Can you walk me through the exact steps that you took in order to redeem your promotional space? 

     

    For example, when you got your device, did you see a prompt to create a new Dropbox account and sign in to it on the app? 

     

    Is there any chance that your computer was pre-owned or refurbished, by any chance? 

     

    Let me know.

  • ManfrediM's avatar
    ManfrediM
    New member | Level 2
    4 years ago
    Hi!
    I followed all the steps and it was a brand new laptop.
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi ManfrediM, did you create a brand new account via the built-in app, or did you sign into an existing account?

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!