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jonhammer6's avatar
jonhammer6
New member | Level 2
5 years ago
Solved

Lenovo Promotion Issue

I have purchased a new Lenovo Laptop in September 2021. During the initial windows installation, i was prompted for 100 GB dropbox storage for 1 year. Now after installation i am trying to claim 100 ...
Account Settings
Promotions
Storage space
  • Hannah's avatar
    Hannah
    5 years ago
    Hey jonhammer6, thanks for posting today!

    Can I actually reach out to you via email, so we can look into this?

    Thanks!
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi rishab27, just for clarification, did you sign into any existing account, or did you create a new account in order to claim the promotional offer. 

 

In the article my colleague posted, the offer is only valid for new Dropbox accounts, and not pre-existing accounts.

  • rishab27's avatar
    rishab27
    Explorer | Level 3
    4 years ago
    Existing account but during the claim it did mention that i claim on existing account too
    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi rishab27, did you buy your device new or pre-owned?

      • rishab27's avatar
        rishab27
        Explorer | Level 3
        4 years ago
        New

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