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Lost access to subscription and files after account deletion
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Subject: Urgent: Lost Access to Subscription & Files After Account Deletion
Hi everyone,
I really need help. I had a Dropbox account on my PC with one email, but I also had another account with a different email where I purchased my subscription. Unfortunately, the account on my PC was deleted, and now I can’t access my files or my subscription.
Right now, my PC is logged into the deleted account, and I can’t access my actual paid subscription. I don’t know how to restore access, merge everything, or move the subscription back to where it belongs. I’ve tried everything, but I’m getting no real help, and I’m panicking because I had a lot of important work saved.
Is there any way to recover my access, transfer the subscription, and get everything back in order? I feel like I made a mistake, but I really need to fix this. Any help would be greatly appreciated!
Thanks in advance!
- Walter
Dropbox Staff
Hi Esa Vokshi, sorry to hear about this.
When you say the account on your computer was deleted but you're still logged into it, can you elaborate a tad please? How and when was the account deleted exactly? Have you tried logging into your upgraded account by any chance? Are you getting an error if you do?
Also, when you say you tried everything, can you let us know more about any troubleshooting steps you might have taken so far?
Thanks!
