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pmidtvedt's avatar
pmidtvedt
New member | Level 2
3 years ago

Lost all my files, history billing and account

For about a year now I was a part of a business account as a freelancer and I suddenly got downgraded to a basic plan. Now all my personal files that I have stored on my Dropbox since 2013 is complet...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Welcome to the Community, pmidtvedt. 

 

If you’ve created a new Dropbox account on top of your previous one (under the same email address), I’m afraid there’s not much to be done, in this case.

 

What I’d suggest is to contact your previous team admin, and ask them if there’s any chance they transferred your files to them/another team member, before deleting your Dropbox account. 

 

If yes, then they can share them with your new account again.

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