Forum Discussion

b2000b's avatar
b2000b
New member | Level 1
11 months ago

Lost email, but I need help cancelling the subscription of the account.

I lost access to my email used to pay for a yearly Dropbox subscription when the company the email was with went bankrupt. There is no way I'll ever be able to log into that email since the Email ...
account access
billing
cancellations
Rich's avatar
Rich
Icon for Super User II rankSuper User II
11 months ago
b2000b wrote:

I lost access to my email used to pay for a yearly Dropbox subscription when the company the email was with went bankrupt.

While you likely won't be able to gain access to the account without access to your email, Support can help you cancel the subscription and any future charges.

To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

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