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Balawayne's avatar
Balawayne
Explorer | Level 4
5 years ago
Solved

Lost phone with Google authenticator and couldn't sign in now

Hi, I have a Dropbox account in which I have enabled 2 step verification by google authenticator. I lost my phone and I couldn't access my Google Authenticator for Dropbox. Because of that when I t...
account access
Account Settings
Dropbox Basic
security
  • Mark's avatar
    Mark
    5 years ago

    No, the account is totally lost without those codes or the backup ones. 

     

    It is not possible to get in without either. 

Balawayne's avatar
Balawayne
Explorer | Level 4
5 years ago
Rich, then I have lost all my data in it? šŸ˜¢ I have connected my mobile number with it. Can I access through that? Is it possible? I need my data back.
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
HI Balawayne, as Mark and Rich have said, if you don't have the emergency backup codes, or the number used for the backup, then it isn't possible to login to your account to download your data.

This post I wrote should help explain why it isn't possible to regain access to your account without these details.

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