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Forum Discussion

Balawayne's avatar
Balawayne
Explorer | Level 4
5 years ago
Solved

Lost phone with Google authenticator and couldn't sign in now

Hi, I have a Dropbox account in which I have enabled 2 step verification by google authenticator. I lost my phone and I couldn't access my Google Authenticator for Dropbox. Because of that when I t...
account access
Account Settings
Dropbox Basic
security
  • Mark's avatar
    Mark
    5 years ago

    No, the account is totally lost without those codes or the backup ones. 

     

    It is not possible to get in without either. 

helpmedb's avatar
helpmedb
Explorer | Level 3
5 years ago

so if I put it in my calendar to check on this in 15 months time, I hope it says the account does not exist and doesnt still show me my phone and laptop details which it does now. I dont understand how my phone and laptop names show up as the devices that last accessed the account but I am not able to access my account from either of those devices... 

 

also dropbox support do not respond to emails, but tell you that they will respond which I think should be better communicated rather than leaving people hanging.

 

the fact I just lost 25GB of data is also not ideal : ) given i cant access the account at all... you would think that I would be given a method to set up a new account and get access to a similar offer? or its just puts me off surely using this platform altogether. 

 

Shame.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
5 years ago

If you can see the devices which last accessed the account doesnt that mean you are logged in? 

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