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Balawayne's avatar
Balawayne
Explorer | Level 4
5 years ago
Solved

Lost phone with Google authenticator and couldn't sign in now

Hi, I have a Dropbox account in which I have enabled 2 step verification by google authenticator. I lost my phone and I couldn't access my Google Authenticator for Dropbox. Because of that when I t...
account access
Account Settings
Dropbox Basic
security
  • Mark's avatar
    Mark
    5 years ago

    No, the account is totally lost without those codes or the backup ones. 

     

    It is not possible to get in without either. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
I'm still not sure what you're seeing, since the only way to see this information is when you're logged into your account.

Could you attach a screenshot showing this page where it said you last logged into the account on the two devices?
helpmedb's avatar
helpmedb
Explorer | Level 3
5 years ago

Hi Jay -here is a screenshot as requested

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    If you're not getting the notification on either of those devices, since they were logged out, then it means that you won't be able to use it to regain access to your account.

    I'm sorry to be the bearer of bad news.

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