Forum Discussion

Imsotiried's avatar
Imsotiried
Explorer | Level 4
3 years ago

Monthly $12 Billing for a Plan I Don’t Have

So for the past few months, I’ve been getting charged $12 by Dropbox and I don’t know why. I checked my account and I don’t have a membership plan associated with my account. It’s clearly directly lin...
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
Imsotiried wrote:
So for the past few months, I’ve been getting charged $12 by Dropbox and I don’t know why. ... I tried sending a ticket twice, but I never got a confirmation email that my ticket has been filed.

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

 

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

  • Imsotiried's avatar
    Imsotiried
    Explorer | Level 4
    3 years ago
    How exactly should I do that? I see the option to view a credit card charge, but it requires a 12 digit transaction ID, but all my charges have an 11 digit transaction ID. I’m going to contact my bank again about this, but they initially said this was a Dropbox issue
    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi Imsotiried, let's jump right into this! 

       

      Can I send you an email, in order for us to have a closer look into this? 

       

      Keep me posted! 

      • Imsotiried's avatar
        Imsotiried
        Explorer | Level 4
        3 years ago
        Yes please!

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