Forum Discussion

Imsotiried's avatar
Imsotiried
Explorer | Level 4
3 years ago

Monthly $12 Billing for a Plan I Don’t Have

So for the past few months, I’ve been getting charged $12 by Dropbox and I don’t know why. I checked my account and I don’t have a membership plan associated with my account. It’s clearly directly lin...
billing
cancellations
Plans
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Imsotiried, let's jump right into this! 

 

Can I send you an email, in order for us to have a closer look into this? 

 

Keep me posted! 

Imsotiried's avatar
Imsotiried
Explorer | Level 4
3 years ago
Yes please!
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Imsotiried! Sorry for jumping in. 

     

    I just opened a ticket for you, so that we can look into this closely. Please reply back to me, when you have some free time.

    • Imsotiried's avatar
      Imsotiried
      Explorer | Level 4
      3 years ago
      Alright, I responded to the email you sent, is there anything else you need for me?
      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Imsotiried, I hope you're doing well! 

         

        I can see that you have successfully responded back to Nancy's email. She'll get back to you, as soon as possible. Thanks! 

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