Forum Discussion

CombatYoga's avatar
CombatYoga
New member | Level 2
2 years ago

Multiple charges and credits for the same amount from Dropbox

I just received an email from Dropbox today saying thanks for upgrading to Dropbox Plus and there is a $119.88 charge associated with it. I never authorized any upgrade like this.   When I go look...
billing
Payments
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Sorry to hear that you're having this experience, CombatYoga.

 

I'd firstly suggest looking up the transactions through our payment lookup tool; is it bringing up an account you're familiar with?

 

Let me know what you find.

  • CombatYoga's avatar
    CombatYoga
    New member | Level 2
    2 years ago

    I can see the pending charges on my credit card from Dropbox, but that tool is asking for a 12-digit transaction ID - perhaps that will show up when the charge posts.  

    Let's play this out though - what information am I going to see in the lookup tool when i enter the transaction ID?  It feels like busy work to be honest.

    I am not comfortable with all of the charge/credit pairs, even if they are only pending.  Can you explain why that is happening?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      We can't say for sure, CombatYoga, because we don't have access to that kind of info here on the Community.

       

      The lookup tool should show you the email address associated with the account that got upgraded (if it does).

       

      If you're not the one upgrading your account, is it possible that someone else has access to your payment method?

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