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Chris M.116's avatar
Chris M.116
New member | Level 1
10 years ago
Solved

My account got downgraded - can you help me?

I received an email 2 days ago telling me I have until September 6th to pay for my next month of Dropbox Pro. I was downgraded this morning. I need it upgraded again until the said date. I plan on pa...
cancellations
downgrade
Plans
  • DD1's avatar
    DD1
    10 years ago

    Hey Chris!

    Sorry for being unclear. Your settings with Dropbox were likely on as you received the emails as you said yourself. What I meant was that your auto-renew settings in the GooglePlay store were switched to Off. 

    The experience you're describing sounds very much as if Google switched off your auto-renew. That can happen when there is a payment issue, or just if you cancelled through Google. At this moment, it looks like this is an issue with Google and not with Dropbox, but I can't verify this until you log a support ticket with us.

    Hope that helps!

ts510's avatar
ts510
New member | Level 2
5 years ago
Our business account expired yesterday due to nonpayment. We can't login and I wasn't aware we were behind on payments. We like to pay past-due invoices ASAP and get the account back. What do we need to?
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hi ts510, welcome to the Dropbox Community! 

Can you visit your account's plan page, and let me know what it says there? 

Is your team possibly in a locked state? 

Let me know more, and we'll take it from there!

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