Forum Discussion

jimmy hs's avatar
jimmy hs
Explorer | Level 3
2 years ago

My account was charged even after cancelling the trial, what can I do?

my credit card was charged for cancelled drop box during trial period. how to reverse the charge as there is no access to anyone in drop box to deal with this issue without having to cancel my card?
billing
cancellations
Dropbox Basic
Payments
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey jimmy hs, let's jump right into this!

 

Have you tried to contact Dropbox Support directly for this?

 

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

 

Let me know more!

  • jimmy hs's avatar
    jimmy hs
    Explorer | Level 3
    2 years ago

    Thank you for the speedy reply and directions. I have tried to contact drop box on support page and note the above and that there is no direct access to drop box to request for refund as I note the credit payment was raised by hello drop box San Francisco. Where do I go from here? 

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey jimmy hs - thanks for the additional information.

       

      Would it be OK if we reached out via email to have a further look internally? 

       

      Let us know and we'll use the email address that's associated with your profile here, on our Community. 

      • jimmy hs's avatar
        jimmy hs
        Explorer | Level 3
        2 years ago

        Yes please. thank you for being so helpful

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