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Forum Discussion
My account was downgraded because my payment card expired. Can I get my data back?
Hi my account was downgraded because my payment card expired. I wasn’t aware of the problem and now don’t know if I can get my data back. Will it have been deleted? Is there a way to see what has been deleted?
4 Replies
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- Mark
Super User II
How long ago was it downgraded? If its a few days you are fine. If its many many months it may not be.
You can upgrade again at www.dropbox.com/plans and you can see data, without needing to upgrade etc. at www.dropbox.com/home. You may also want to check www.dropbox.com/events to see what it says about files. Note if they have been removed for being over quota by Dropbox they are not recoverable.
- Hi thanks for your reply. It was May that they sent an email saying it wasn’t syncing any more.
- It says
Your quota was decreased to 2 GB
13/5/2024 21:40
When I go to events… would that be recoverable?
