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rkolpa's avatar
rkolpa
New member | Level 1
12 months ago

My bankaccount has been charged, but I have only 2 free accounts

My bankaccount has been charged, but I have only 2 free accounts. Why has my account been charged?
billing
Payments
Mark's avatar
Mark
Icon for Super User II rankSuper User II
12 months ago
rkolpa wrote:

Why has my account been charged?

Dropbox can only charge you if you give your card details to it OR somebody has hacked your card. Usually this happens because people set up trials and ignore the emails/forget to cancel. 

Use the credit card look up tool (https://help.dropbox.com/billing/find-credit-card-charge ) to find which account was upgraded and then cancel it

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