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popantipop's avatar
popantipop
New member | Level 2
7 months ago

My business account was downgraded despite a recent upgrade

Hello Dropbox Community, I’m a long-time Dropbox Business user with approximately 9TB of data stored. On May 17, I upgraded from the legacy Business plan to the new Dropbox Business plan, which exp...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hi popantipop, thanks for contacting us about this matter.

I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.

From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

Once you get a ticket ID from the automated email response, please let me know the number so I can locate it on the system.

popantipop's avatar
popantipop
New member | Level 2
7 months ago

Thank you for being so helpful. 

My ticket # is 25131361

 
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Thanks for the ticket ID, I've gone ahead and prioritized it in our system in order to expedite matters on your behalf.

    If there's anything else we can assist with, feel free to reply back here!

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