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Ryanmeston07's avatar
Ryanmeston07
New member | Level 2
1 month ago

My mobile app shows that I have a Plus plan with 2 GB instead of 2 TB of space

hello,    signed up to Dropbox plus on my iPhone a few hours ago and I got a popup saying my storage is full but the limit should be 2Tb and not 2gb, screenshot is attached below   thanks ...
Storage space
Ryanmeston07's avatar
Ryanmeston07
New member | Level 2
1 month ago

Hi

 

So here’s a picture of how it looks in account settings 

so I got the free trial and my storage limit didn’t go up, I then just paid for £9.99 co I immediately wanted the upgraded storage right away but that still didn’t do the job, this was all done on my iPhone directly and here’s a screenshot of how it looks in the subscriptions app on my phone 

 

I also tried restoring purchases but that didn’t do the trick either for whatever reason 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

I see, thanks for the update, Ryan!

I actually sent you an email, so we can take a look into this internally.

See you there!

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