My iPhone mobile app doesn't show the files I've saved on my desktop app.

Hey Saz1, thanks for your post. 

As a first step, can you check your Dropbox account on www.dropbox.com? Can you see the same files you’ve saved on your desktop app there?

Let me know, and we’ll investigate this further.

Hi Nancy

They aren't updating on the web based app but they are on the Desktop app. However, a lot of files can't be opened - see below please.

No - they aren't updated either.

Also - my files are getting corrupted in the Desktop App.

HI Saz1​, do you currently have OneDrive installed on your computer? 

The brown box sync icons in your screenshots are related to that program, and could be affecting the Dropbox desktop application syncing process.

Could you try quitting OneDrive, and see if you can mark those files as available offline by right clicking them and selecting that option?

I can't see OneDrive installed although I've used it in the past. I don't use it now I have Dropbox. If I need OneDrive I just look at in on the web.

Thanks for the info, could you try the other steps I mentioned regarding marking the files as available offline to see if this helps?

Hi

I've managed to stop OneDrive now in Word but not sure how to do the same for PDFs. Still getting this:

Is the Dropbox desktop application currently running and syncing normally in the system tray?

It's not in the system tray. It used to be