My payment failed and now there's nothing in my account.

Hi Megan,

No emails about the account being deleted - just about payment failing. 

And unfortunately I changed phones and don't have the old one left any more - and that's when I realized it wasn't working any more. 

But, yes, it's the same email as the account I'm currently accessing.  

On the Events page it simply shows me adding the app recently and using the forum now.  

Hey AnnicaP​!

Do you have any Dropbox-related emails informing you about your account being deleted, or anything relevant? 

Also, do you have any other older connected devices that you can use to check if the email address is the same as the account you're currently accessing?

What does your events page show? This page gives you an overview of all activity in your account, so if it looks empty it might be a new account you're looking at. 

I was last charged march 2024 (payed annually) but really don't know when I last accessed the account. I had it set up to upload automatically so didn't notice anything was wrong until the other week. 

Hey AnnicaP​, welcome to our Community! 

When were you last charged for the Dropbox Plus plan, and also when was the last time that you accessed the account? 

I'm asking because if the account was downgraded to Basic, and inactive for some time then it might have been deleted. In that case you wouldn't be able to recover your content.

If you're still paying for the account, then is it possible that you're accessing the wrong Dropbox account hence you can't locate your files? If you have the relevant charge, you can always use our self-serve look up tool in order to double check if the Dropbox account you're accessing is the same one as the one you're paying for. 

Keep me posted, and we'll take it from there!