Forum Discussion

vladap's avatar
vladap
New member | Level 1
12 months ago

My plan won't upgrade from Basic to Plus... again

I have been billed the 120 euros.. however... no upgrade. The issue was explained here in the past And was apparently solved in ticket #24585069 ... but it was not.. For **bleep**s sake, I...
billing
upgrades
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Hey vladap, thanks for reaching out to us and sorry to see you're having this issue again.

From what I can see in your previous communication with our support team, you were advised to upgrade directly from our website; is this what you did or did you use the app?

Can you reply to the already existing ticket, to inform the team of the issue?

vladap's avatar
vladap
New member | Level 1
12 months ago

The ticket is locked.

and yes, i used the website directly, via a laptop chrome browser

the money was deducted from the account

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hey vladap, since the old ticket has been closed, I went ahead and opened a new one on my end for you.

    We'll take it from there. Thanks!

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