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MC3B's avatar
MC3B
New member | Level 2
2 years ago
Solved

My subscription got cancelled when accepting an invitation to join a team

I have a personal plan, and accepted an invitation to collaborate as a Team on dropbox from a client. 
Automatically when accepted, all my dropbox folders are part of this client's plan, and my subscription has been cancelled and refunded. 
The dropbox on my computer has now my client's name.

 

This is not what I intended, I genuinely assumed the invitation was to a shared extra folder. 

 

I have written to dropbox, but see no live chat or number is available. How does this can be fixed and reversed to what it was, as soon as possible? 

dropbox business
Dropbox Plus
Plans
  • Nancy's avatar
    Nancy
    2 years ago

    Hey MC3B! Your team admin will need to follow exactly the steps Rich linked above, so that your Dropbox account may be converted again to an individual one, along with your previous personal files. If you wish, you can go ahead and re-upgrade your account to a Plus plan then.

     

    If they choose to delete it instead, upon removing you from a team member, then you won’t be able to access your Dropbox account after that.

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  • JPS80's avatar
    JPS80
    New member | Level 2
    2 years ago

    Hello,

     

    thanks for posting your issue here - I have exactly the same problem and even after contacting the help team directly, providing information on the account, dates and even my payment information to trace the folder I have still had no success and what feel likes very little real help from the person in the team answering the emails. They hadn't ever suggested the steps that were added here by the community support member - thank you for that information! I would be keen to know if you were able to solve your problem and if your files were still in the team folder? 

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi JPS80 - could you share your ticket number for your support interaction so that we can look it up in our system? 

  • JPS80's avatar
    JPS80
    New member | Level 2
    2 years ago

    Hi there Walter,

     

    thanks for the speedy response. My ticket number is 23837059. I've been exchanging many messages and event shared a link to a file in the folder that has vanished (a pr account that I have been paying £95.99 a year for). But have been told that link can't show the folder destination with the team? Thanks in advance for any help you can provide.

     

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the ticket ID JPS80 - much appreciated.

     

    I've passed your comments on to the agent who's handling your case and they'll be getting back to you soon.

     

    Let us know if you have anything else we can assist with in the meantime. 

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