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Forum Discussion

Sparkasse's avatar
Sparkasse
New member | Level 1
9 months ago

My subscription has been canceled and the billing status is completed

I have subscribed for family plan and I got the billing status is completed but by subscription is cancled my invoice ID: [removed per the Community's Guidelines] Please anyone help me out
billing
Dropbox Family
upgrades
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hi there Sparkasse - thanks for bringing this to our attention.

Can you let us know what's reported in your plan tab and your billing page at the moment and also how  you upgraded in the first place? 

Was it, for example, via the website directly or through the app store on a mobile device perhaps?

Are you sure that you're logged into the correct Dropbox account?

Any additional information is more than welcome!

Sparkasse's avatar
Sparkasse
New member | Level 1
9 months ago

yes it is the cirect account

check the billing also

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    I see, thanks for clarifying that for me and the screenshot too Sparkasse - much appreciated.

    May we reach out via email to have a further look internally at this point? 

    • Sparkasse's avatar
      Sparkasse
      New member | Level 1
      9 months ago

      Sure, I will be waiting for the response

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        9 months ago

        Sure thing Sparkasse - I just followed up via email, so please take a look at your inbox and we'll take it from there. 

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