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Forum Discussion

Sparkasse's avatar
Sparkasse
New member | Level 1
9 months ago

My subscription has been canceled and the billing status is completed

I have subscribed for family plan and I got the billing status is completed but by subscription is cancled my invoice ID: [removed per the Community's Guidelines] Please anyone help me out
billing
Dropbox Family
upgrades
Sparkasse's avatar
Sparkasse
New member | Level 1
9 months ago

yes it is the cirect account

check the billing also

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

I see, thanks for clarifying that for me and the screenshot too Sparkasse - much appreciated.

May we reach out via email to have a further look internally at this point? 

  • Sparkasse's avatar
    Sparkasse
    New member | Level 1
    9 months ago

    Sure, I will be waiting for the response

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      9 months ago

      Sure thing Sparkasse - I just followed up via email, so please take a look at your inbox and we'll take it from there. 

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