Forum Discussion

jomspatawag's avatar
jomspatawag
Explorer | Level 3
2 years ago

Need to cancel a subscription for an account (Gmail) that's already deleted.

This account was made by our previous staff under her Gmail. She resigned and her email ID was deleted before we realized that she did not cancel her monthly subscription. Now this email address can ...
billing
cancellations
Payments
Plans
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi jomspatawag, let's jump right into this! 

 

Have you tried to contact Dropbox Support directly for this? 

 

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end. 

 

Let me know more! 

  • Sium's avatar
    Sium
    New member | Level 2
    2 years ago

    Hi Megan,

    I have the same issue. My ticket number is 23828432.

    Can you please check this as well?

     

    Thanks in advance,

    Regards,

    Sium

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey Sium, thanks for posting here! 

       

      Of course I can, and I already replied back to the ticket number. 

       

      I'll see you there, thanks! 

      • jomspatawag's avatar
        jomspatawag
        Explorer | Level 3
        2 years ago
        Hi @Megan,

        Here's my ticket number: 23825693

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!