New HP 25G promotion not working.

Thank you, unfortunately that does make sense.

Hi Mark,

Your reply conflicts the "HP + Dropbox 25 GB promotion" stated in the Dropbox website as below:

https://help.dropbox.com/accounts-billing/space-storage/hp-promotion:

Purchase date Space Duration Existing or new user?

Can you please make clear on this? I am tending to buy a HP but wondering this point.

Thank you very much.

Jones.

The point Mark is making is that you can only claim each type of promotion once per Dropbox account. If you've previously had an HP device and earned a storage promotion from it, you cannot claim another HP storage promotion on the same Dropbox account, even with the purchase of a new device.

If you're trying to redeem a second HP promotion, you need to do so on a new Dropbox account.

Thanks Rich,

I have just successflly applied the HP 25G promotion to my current dropbox. Just wishinf Dropbox helps a little bit further, e.g. after 12 months, the free 25G will be reduced to 5 or 10G instead of completely gone.

Hi, I cannot sign in or up as a new account on the dropbox 25gb promotion on my Hp laptop. Keeps saying can't sign in try again later. I have gone through the 2 step verification and all yet to no avail.

Hey BB24, thanks for nudging us on this thread. 

Did you try rebooting your computer or trying a different WiFi network? 

Let me know how it goes, cheers!

I purchased a new HP Laptop.  It has an offer for free 25GB storage for 1 year.  Upon registering, it just clocks on the download and will not finish.  

??

Hi there SCCSCC, I hope you're well today!

Can you just clarify for me, are you having an issue with downloading the app on your computer? If possible, please send me a screenshot of where you're having trouble and we can go from there.

Thanks!