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Forum Discussion

Myles1's avatar
Myles1
New member | Level 2
3 years ago

"No payment or billing activity" message

Am faced with this message as I try to up No payment or billing activity Invoices and receipts for payments made on your Dropbox account will be available here.
billing
Payments
Plans
COR-N's avatar
COR-N
New member | Level 2
3 years ago

Hello,

 

No, I do not have a transaction ID for the charge in July.  The bank statement only shows "CB50DropboxEURCa 24/07/2023" for an amount of 11.99 Euros paid on 25/07/2023.  Before I had access to the billing history, but that has all disappeared now.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi COR-N, in this case can I send you an email, in order for us to have a closer look into this? 

  • COR-N's avatar
    COR-N
    New member | Level 2
    3 years ago

    No problem, but I see I also have received an email from someone called Craig from Dropbox.

    I have just replied to him too.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for letting us know, COR-N! Do you mind sharing your ticket number with us here?

      • COR-N's avatar
        COR-N
        New member | Level 2
        3 years ago

        The report number is Ticket #22495736.

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