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Not receiving Verification and Forgot Password email
everytime i opened dropbox web, a red box came up and said i need to verify my email. but when i click sent verification email, i got nothing. i've checked my spam. plus, i forgot my password, and the email for recovering password doesn't come through either. but weirdly, i have sent a community comment in dropbox forum a while ago with the same email address and the notification of "ranking up in dropbox community" came through. so, it's definitely not a problem on my email.
I just did! You shouldn't have an issue receiving my email, but let me know if you didn't.
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- Nancy
Dropbox Community Moderator
colinn, can you please make sure that no-reply@dropbox.com is also added to your email contacts?
Are you still unable to receive the verification code/reset email after that?
I'm having this issue, too. No it is not in spam. Yes I have the e-mail address correct
I'm having the exact same issue. Requested verification email to "resend" various times, not located in my spam/junk folder either. @Hannah can you please help?
How long should I expect to wait for a reply email?
Yes please!
Similar issues as discussed here for me as well. Created a new dropbox account for new work email address, but not receiving the verification email. Have checked junk folders and also added the 'no-reply@dropbox.com' to my contact list. Attempted on a couple different browsers too.
Interestingly when I created this community account to reply to this I did receive a 'you've earned a new badge' email from the community@dropboxforum.com
