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just a user's avatar
just a user
Helpful | Level 5
4 years ago
Solved

Not receiving Verification and Forgot Password email

everytime i opened dropbox web, a red box came up and said i need to verify my email. but when i click sent verification email, i got nothing. i've checked my spam. plus, i forgot my password, and the email for recovering password doesn't come through either. but weirdly, i have sent a community comment in dropbox forum a while ago with the same email address and the notification of "ranking up in dropbox community" came through. so, it's definitely not a problem on my email.

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  • Hannah's avatar
    Hannah
    4 years ago

    I just did! You shouldn't have an issue receiving my email, but let me know if you didn't.

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Laura Bloom, sorry to hear about this.

     

    If you've ensured that you're using the correct email address for this, would it be OK if we reach out via email to have a further look internally? 

     

    Let us know here and we'll use the email address that's associated with your Community profile. 

     

    Thanks!

  • fdiamond's avatar
    fdiamond
    Explorer | Level 3
    3 years ago

    Hi,

     

    I'm having the same issue. Unable to change my email address on my account, the email message with the verification never arrives on my new inbox.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey fdiamond, sorry to hear about this.

     

    Have you taken a look at your email's spam/junk folder as well to see if the verification email somehow ended up there?

  • fdiamond's avatar
    fdiamond
    Explorer | Level 3
    3 years ago

    Yes, but it is not there. I even deactivated my spam filter and it still hasn't arrived.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for keeping us in the loop on this fdiamond 

     

    May we reach out via email to have a further look internally at this point?

     

    Let us know and we'll use the email address that's linked to your profile here, on our Community. 

  • th24's avatar
    th24
    Explorer | Level 4
    3 years ago

    Similar issues as discussed here for me as well. Created a new dropbox account for new work email address, but not receiving the verification email. Have checked junk folders and also added the 'no-reply@dropbox.com' to my contact list. Attempted on a couple different browsers too. 

    Interestingly when I created this community account to reply to this I did receive a 'you've earned a new badge' email from the community@dropboxforum.com

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi th24, happy Monday! 

     

    I'd be happy to help with this verification issue. Can I send you an email, in order for us to have a closer look into this?

     

    Keep me posted, and we'll take it from there!

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