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just a user's avatar
just a user
Helpful | Level 5
4 years ago
Solved

Not receiving Verification and Forgot Password email

everytime i opened dropbox web, a red box came up and said i need to verify my email. but when i click sent verification email, i got nothing. i've checked my spam. plus, i forgot my password, and the email for recovering password doesn't come through either. but weirdly, i have sent a community comment in dropbox forum a while ago with the same email address and the notification of "ranking up in dropbox community" came through. so, it's definitely not a problem on my email.

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  • Hannah's avatar
    Hannah
    4 years ago

    I just did! You shouldn't have an issue receiving my email, but let me know if you didn't.

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi th24, I just sent you an email.

     

    I'll see you there, cheers!

  • th24's avatar
    th24
    Explorer | Level 4
    3 years ago

    How long should I expect to wait for a reply email?

  • Alynnz's avatar
    Alynnz
    New member | Level 2
    3 years ago

    I'm having the exact same issue. Requested verification email to "resend" various times, not located in my spam/junk folder either. @Hannah can you please help?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Alynnz, welcome to our Community! 

     

    I just sent you an email, reply back to me, and we'll take it from there.

     

    Keep me posted!

  • colinn's avatar
    colinn
    Explorer | Level 3
    3 years ago

    I'm having this issue, too. No it is not in spam. Yes I have the e-mail address correct

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    colinn, can you please make sure that no-reply@dropbox.com is also added to your email contacts? 

     

    Are you still unable to receive the verification code/reset email after that?

  • colinn's avatar
    colinn
    Explorer | Level 3
    3 years ago

    Yes it is. It doesn't make any difference.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi colinn, in this case, can I send you an email, in order for us to have a closer look into this? 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Just logged a ticket for you, colinn! Please reply back to me, when you see it.

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