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Forum Discussion

afonsogonsalves's avatar
afonsogonsalves
Helpful | Level 6
4 years ago
Solved

Paid for a subscription, didn't get a subscription

I purchased a 2TB plan: after payment, got redirected to my profile and nothing had changed. No billing info too. Have the transfer details from my bank if needed, as money definitely sure exited my...
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  • afonsogonsalves's avatar
    afonsogonsalves
    4 years ago
    Got this solved in the meantime, money was refunded automatically and managed to get the plan I wanted afterwards.

    Still, very disappointed with the Dropbox support.
Rich's avatar
Rich
Icon for Super User II rankSuper User II
4 years ago

If you're paying through a bank transfer you may need to wait for the funds to fully clear before the subscription is activated.

afonsogonsalves's avatar
afonsogonsalves
Helpful | Level 6
4 years ago

Well, in all other purchases with this payment system (iDeal), it's usually automatic.

Also, I assume if that was the case, at least some form of "pending" billing would be in order? Right now I don't even have a billing section on my profile.

  • afonsogonsalves's avatar
    afonsogonsalves
    Helpful | Level 6
    4 years ago

    Also no way of contacting support directly with this question, just the usual smoke curtain with FAQs and chatbots and Community.
    I get that these are useful for a lot of situations — but just feel massively NOT supported by Dropbox here.

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