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crj444's avatar
crj444
New member | Level 2
10 months ago

Paid for Dropbox Plus but I'm still on the Basic plan

I paid to upgrade to the Plus plan this morning and my account still shows that I'm out of storage.  There's a receipt in my account showing I paid, but I can't even chat with a customer service pers...
Dropbox Plus
upgrades
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hi there crj444 - sorry to hear you're having issues with this.

Can you please clarify if you upgraded your account through the website directly or if it was via the app store on a mobile device?

If it's the former one, could you try the self-served look-up tool to see if you can find the email address that's linked to your Dropbox Plus subscription? 

Let me know more and we'll take it from there. 

crj444's avatar
crj444
New member | Level 2
10 months ago

Hi Walter,

I upgraded through the website directly.  I tried the self-served look-up tool, but it couldn't find the transaction ID and said to submit a Billing Help Request. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    I see, thanks for the clarification crj444 

    If you find any troubles submitting the Billing Help Request, please let me know and I'll reach out from my end via email using the email address that's linked to your profile here, on our Community. 

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