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Forum Discussion

MikSchreuder18's avatar
MikSchreuder18
Explorer | Level 3
2 years ago
Solved

Payed for the subscription, didnt get the upgrade

Hi there,   An hour ago i've purchased the Dropbox Plus subscription. 119,88 euro's are gone from my bank account, but I did nog recieve the Dropbox Plus update. It still says that I have no ...
billing
Dropbox Plus
Payments
Plans
upgrades
  • Hannah's avatar
    Hannah
    2 years ago

    Great, thanks MikSchreuder18!

     

    I just emailed you, so I'll see you there.

NadT's avatar
NadT
Explorer | Level 3
2 years ago
Hi Megan,
Can I sent the screenshot in an email? Can you write to me and I will reply?
When I click on here (the link you sent) it is telling me I only have Google plus purchase over Google...
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Sure thing NadT!

 

I just sent you an email, I'll see you there! 

  • selectcreatives's avatar
    selectcreatives
    New member | Level 2
    2 years ago

    Hey Megan I'm having the same issue with my account. I upgraded my Dropbox Plus to Dropbox Essentials but it still says I'm on Plus. I upgraded through the Dropbox App itself on the manage plan tab. I even paid the $22 for it and the subscription is already showing itself as active on my Apple ID Subscription page. Nothing has shown up on my bank account yet, and it's been an hour since I made the purchase. How should I proceed?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hope you don’t mind me jump in, selectcreatives! When saying you upgraded via the Dropbox app itself, do you mean the Dropbox mobile app? I’m asking because, if it’s the latter, then Apple may be handling your payments instead.

     

    Does the transaction appear as complete, if you check your bank statement now? Did you receive any emails from Dropbox confirming the upgrade?

     

    Do you see the same Dropbox account online and on your mobile app? I'm wondering if you could be having two separate Dropbox accounts and the second account has been upgraded instead.

  • selectcreatives's avatar
    selectcreatives
    New member | Level 2
    2 years ago
    Hey Nancy thank you for the response. I upgraded via the Dropbox app downloaded from the Apple App Store. Nothing is showing up on my bank statement and I did not get any email from Dropbox stating that I upgraded.

    The Apple ID subscription page says that I have an Essentials subscription with Dropbox, and within the Dropbox app itself it prohibits me from upgrading again saying that I’m already subscribed to Essentials, even though the main account page says that the account is still Dropbox Plus.

    How should I proceed?
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi selectcreatives, could you try using these steps to restore the purchases on your account?

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